Privacy Policy

West Elm respects the privacy of buyers, trade partners, and visitors who use this website to explore home gift programs. This policy explains the types of information we may collect through inquiries and how that information supports quote preparation, category recommendations, and customer service.

Information We Collect

Inquiry forms may collect your name, email address, phone number, company, project notes, requested quantities, occasion details, budget range, and delivery timing. We may also receive technical information such as browser type and general site activity for security and performance purposes.

How We Use Information

Submitted information is used to respond to requests, shape gift recommendations, prepare quote discussions, improve content, and maintain business records. We do not sell inquiry details. Information may be shared with service providers only when needed to operate the site, manage communications, or support customer service.

Retention and Choices

We keep inquiry information for as long as necessary to support business communication and reasonable recordkeeping. You may request updates or removal of contact details by contacting the trade desk. Some information may be retained where required for legal, security, or transaction-related reasons.

Security

We use reasonable administrative and technical safeguards to protect submitted information. No website transmission is completely risk-free, so buyers should avoid placing highly sensitive personal data in open project notes.