Terms of Service

These terms describe how West Elm handles website use, inquiry submissions, quote discussions, and product information for home gift buyers. Content on this site is provided for planning and reference. Final availability, lead time, packaging, and commercial terms are confirmed only through written communication with the West Elm trade desk.

Catalog and Quote Information

Product descriptions, category examples, and image prompts are intended to explain gift positioning and assortment direction. They do not guarantee that every item, color, finish, or bundle configuration will be available at the time of order. Buyers should request current options before making commitments to recipients, events, or retail displays.

Inquiry Use

When you submit an inquiry, you agree to provide accurate contact information and project details. West Elm may use that information to respond, prepare recommendations, discuss quantities, and clarify delivery expectations. A quote is not accepted until both parties confirm scope, timing, and commercial terms in writing.

Website Conduct

You may not use this site to transmit harmful code, scrape content at unreasonable volume, impersonate another organization, or submit misleading purchase requests. West Elm may decline inquiries that appear fraudulent, abusive, or unrelated to legitimate gifting and home decor procurement.

Limitation

West Elm is not responsible for decisions made from draft planning content without confirmed quote details. Buyers are responsible for reviewing recipient requirements, delivery constraints, and any internal purchasing rules before final approval.